US Customer Satisfaction With Autos Falls To 11-Year Low, Survey Shows - Wall Street Journal
customer satisfaction with automobiles dropped to an 11-year low amid a record number of recalls and higher purchase prices as the industry curtails heavy incentives, according to an annual survey. The American Customer Satisfaction Index fell to a score of 79 based on interviews with almost 4,300 people who evaluated their most recent auto purchase based on expectation and quality. Source: www.wsj.com
