NHTSA Slams Fiat Chrysler For Handling Of Recalls: What Does That Mean For You? - The Car Connection
Last week, representatives from the Fiat Chrysler Automobiles (FCA) were summoned to Washington, D. C. , to explain the way that they'd handled recalls over the past couple of years. According to Automotive News — and to official hearing testimonies — things didn't go so well for FCA. In a nutshell, NHTSA wanted to know whether FCA followed U. S. regulations with regard to 23 recent recalls. All told, those recalls have affected over 11 million vehicles from coast to coast since 2013. Is FCA the only automaker that bends NHTSA's rules. During the hearing, Scott Yon with NHTSA's Office of Defects Investigation noted that FCA seems to suffer from a unique set of internal problems. For example, he noted that FCA has trouble getting repair/replacement parts for recalled vehicles, and that dealers, in turn, have trouble getting those parts from FCA. In response, FCA's Scott Kunselman said that, yes, the automaker could've done better in those 23 instances. He assured NHTSA that FCA was working to revamp its internal processes to meet best practices in the industry. Power's most recent Sales Satisfaction Index ranked four of FCA's five brands below the industry average. Source: www.thecarconnection.com
