2 OEMs enhance service foundation - Auto Remarketing
Mopar describes the new online tool that helps dealers to assess, plan and implement changes to the number of technicians, technician hours, stalls and more, as a “crystal ball” for the service department. "That is why this year alone we have supported the addition of more than 1,300 technicians, 700 service advisers and 500 service bays in our dealer network, which overall is well ahead of our targets. Now, the new Mopar Service Capacity Analyzer offers dealerships a 'road map' to more efficiently utilize these resources by forecasting customer needs out to 2018 based on dealer-specific parameters. Mopar Service Capacity Analyzer is an algorithm-based tool that works to allow dealers to adjust physical capacity metrics such as number of technicians/service advisers, technician available hours and stall numbers, to match projected service... Mopar also announced it is launching a new Service Capacity Guidebook as part of the Service Capacity Analyzer to assist dealers in seizing existing opportunities “while avoiding the pitfalls of a crowded service lane. Also announced on Monday, Mazda North American Operations announced a three-year partnership with technical training institute WyoTech. Source: www.autoremarketing.com
