2015's Customer Service Hall of Fame - USA TODAY
Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it. In order to find those companies that truly stand out by creating positive customer experiences, 24/7 Wall St. collaborated with research survey group Zogby Analytics, which polled more than 1,500... The companies with the highest share of poor ratings make up the Customer Service Hall of Shame. those with the most excellent ratings make up the Customer Service Hall of Fame. Many companies with top rated customer service have repeatedly made the list. com, six other companies have made the list at least once before, including Apple, Trader Joe's, and UPS, which are making their sixth appearance this year. Of the six technology companies with enough responses to be considered, three made the Hall of Fame, while the remaining three scored better than the majority of companies. Kopalle explained that the success of electronics companies such as Apple, Sony, and Samsung, may have to do with the demanding and competitive nature of the industry. He noted that tech customers are fickle and more likely than those in other industries to change their mind and use other products if they don't have a positive experience. Source: www.usatoday.com
