Arnold Diaz helps out when East Hills car dealer drops the ball on a minor ... - New York's PIX11 / WPIX-TV

He brought the Jeep in to the East Hills Chrysler Jeep Dodge Ram dealership on Long Island. That was on Thursday, June 18. He was told it would be ready by Monday, June 22. By the time he contacted PIX11 Investigates for help, it was almost seven weeks later and he was still waiting to get his Jeep back. John says for the first two weeks, he heard nothing from the dealership, so he called the service department. He was told that East Hills Service was so busy, they had farmed his Jeep out to an independent garage called J. T’s, where it was being worked on. John waited another week, then called J. T. ’s and discovered his Jeep wasn’t there. John got a call that the car was ready to be picked up, but first the dealership wanted to take the Jeep for a test drive. The next call John got was to break the bad news that during the test drive, the car was involved in an accident with a taxi cab. The Jeep was damaged on the right rear side and had to be taken to Lightning Auto Body, where it sat waiting for insurance adjusters to decide who was responsible for the damage. The East Hills Service department said the accident was the fault of the taxi cab, but its insurance company, American Transit, was being slow in sending an adjuster. After John contacted PIX11, we went with him to the East Hills dealership. Source: pix11.com